Your data
Everything you put in, you can take out
Export your community whenever you want, check a real export before you sign up, and know what happens if you stop paying or leave.
What you can export
- Members
- Names, email addresses, roles, tiers, and join dates.
- Messages
- Everything posted in discussion spaces.
- Posts
- Titles, text, authors, spaces, dates, and status, drafts included.
- Replies
- Every reply, linked to its message or post.
- Reactions
- Who reacted, with what, and where.
- Subscriptions
- Each member's tier, status, start date, and current period end.
- Media
- Your logo and cover image, post covers, and the images posted in messages, posts, replies, and comments.
Download CSV or JSON yourself, at any time, even while your communities are read-only. Exports with media are prepared in the background, and you download them from your export page for 7 days.
Download a sample export
A real export from our demo writing community, with its data as CSV and JSON and a small set of images. Open it and see exactly what you'd get.
ZIP, 625.3 KB
When a trial or plan ends
- Read-only, not deleted.
- Members can still read everything. No one can post, join, or create until you choose a plan.
- Your export still works.
- Export everything while your communities are read-only.
- Your paying members are looked after.
- Their billing carries on for 14 days, in case you choose a plan quickly. After that, ArrowLoop pauses it in your Stripe account until you choose a plan, and Stripe doesn't bill them for the paused time.
- Cancel any time.
- Your plan stays active until the end of the billing period, then your communities become read-only.
Where payments land
- Your own Stripe account.
- Members pay through Stripe Checkout into a Stripe account in your name, and payouts go to your bank.
- Your customers and subscriptions.
- Customers, subscriptions, and payment history live in your Stripe account, where you can see and manage them.
- If you leave.
- If you disconnect ArrowLoop, we stop managing your members' subscriptions. Stripe doesn't cancel them: they stay in your Stripe account, just as they are, until you change or cancel them there. Your members' access in ArrowLoop ends when the period they last paid for runs out.
ArrowLoop takes 0% of your members' payments on every plan today. You pay only Stripe's processing fees, as with any Stripe account.
How Stripe handles subscriptions when you disconnect (opens Stripe's documentation)
Security
Protect your account with two-factor authentication through an authenticator app, with recovery codes in case you lose your phone.
Start your community today
Try every Pro feature free for 14 days. No card required.